Manager, Technical Services

At Guelph General Hospital, we are committed to our Mission of  providing exemplary and equitable care for and with our community. 

Everything we do is grounded in our values of being compassionate, inclusive, respectful, collaborative, and inspired. If you are seeking meaningful work in an organization where your contributions truly matter to patients, colleagues, and the broader community, you have come to the right place.

Current Shifts: 

Location:

Position Summary:

The Manager, Technical Services provides operational and strategic leadership for the delivery, reliability, and continuous improvement of the hospital’s core technical services. This role ensures that technology services are secure, resilient, user-centred, and aligned with clinical and operational priorities in a regulated healthcare environment. The Manager leads multidisciplinary technical teams supporting infrastructure, end-user computing, service desk operations, and system lifecycle activities, while partnering closely with Informatics, Privacy, Cybersecurity, Clinical Teams, and Regional Partners. This role plays a crucial part in shaping the organization’s technology landscape and future.

Key Accountabilities

Service Delivery & Operations

• Lead the delivery of reliable, responsive, and secure technical services including service desk, desktop computing, and infrastructure operations.
• Ensure effective incident, problem, change, and request management aligned with ITIL best practices.
• Serve as an escalation point for major incidents and service disruptions.

Infrastructure & Technology Lifecycle

• Oversee lifecycle management of infrastructure and end-user technologies.
• Coordinate upgrades, patches, and refresh initiatives to maintain stability and security.
• Advise on technical and infrastructure strategy planning initiatives.
• Evaluate emerging technologies and provide recommendations aligned to hospital strategy.

Cybersecurity & Digital Resilience

• Advance the hospital’s cybersecurity maturity in collaboration with internal teams and external partners.
• Strengthen incident response, disaster recovery, and business continuity planning.
• Integrate cybersecurity requirements into operational and project activities.

People Leadership

• Coach and mentor technical staff.
• Support professional development and succession planning.
• Foster a culture of accountability, service excellence, and psychological safety.
• Cultivate relationships with external partners, vendors, and other healthcare organizations to foster collaboration and innovation

Governance & Quality

• Participate in ITSM leadership and governance forums.
• Maintain compliance with hospital policies, privacy legislation, and cybersecurity standards.
• Promote continuous quality improvement.

Qualifications & Experience

• 5–7 years of progressive experience in IT operations or technical services.

• A minimum of 2 years of leadership experience.  Our preferred candidate would have completed their leadership experience in healthcare or a regulated environment.

• Hold post-secondary education in Information Technology or a related field.
• A strong understanding of on-prem and cloud infrastructure (primarily Azure/M365), systems hardware, virtualization, AI/ML, and networking.
• Demonstrated success in service management, IM/IT policy development, project management, and service desk operations.
• ITIL, PMP, Lean, Information Technology, or Cybersecurity certifications are considered an asset.
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• Exhibit exceptional leadership, analytical, organizational, and decision-making skills.
• Deliver a proven track record of coordinating multiple projects under stringent deadlines.
• Apply strategic thinking and broad awareness of current trends and developments in information technology.
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• Demonstrated experience managing departmental budgets, including forecasting, cost control, variance analysis, and alignment with operational objectives.

Working Conditions

Fast-paced healthcare environment with high interaction with clinical and administrative leaders. Primarily weekday hours with on-call responsibilities as required.

Ready to Make a Difference?

If you are looking for an exciting opportunity where you will be supported, empowered, and valued, we encourage you to apply and explore how your career can grow at Guelph General Hospital.

This job posting is for a vacancy currently available. The hiring process can include the use of AI-enabled systems for administrative and candidate management purposes.

Guelph General Hospital is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds, including but not limited to Indigenous peoples, racialized communities, persons with disabilities, and 2SLGBTQ+ individuals. We are committed to providing a respectful, safe, and supportive environment for all employees, free from discrimination and harassment.