Manager Patient Accounts and Revenue Optimization, Finance

At Guelph General Hospital, we are committed to our Mission of providing exemplary and equitable care for and with our community. 

Living our values is important here and if you want to join a team that is compassionate, inclusive, respectful, collaborative and inspired, you can see more details about the position currently available below.   

Current Rate of Pay: Min $54.04- Max  $ 67.56

Current Shifts: Days

Position Summary:

Reporting to the Director of Finance, the Manager Patient Accounts and Revenue Optimization works collaboratively with the Finance Team and the Leadership Team of Guelph General Hospital.

The Manager Patient Accounts and Revenue Optimization collaborates with analysts and the Leadership Team to maximize non-grant revenues and collections for the hospital and oversees the day-to-day operations of patient accounts. The Manager Patient Accounts and Revenue Optimization uses a quality improvement focus to maximize revenues and improve processes within the department and across the hospital.

The Manager Patient Accounts and Revenue Optimization supervises the AR Financial Analyst, and Finance Clerks. Responsible to plan, lead and implement quality improvement and best practices within the department.

In this role, you will:

• Have ongoing opportunities to learn and grow with a generous professional development program via our education assistance fund and in-house development programs
• Have access to an amazing total rewards package which includes competitive pay, health and dental benefits, Short and long term disability and the Healthcare of Ontario Pension Plan (HOOPP) where we match your contributions by 126%
• Be a part of an organization committed to the well-being of our workforce
• Support the Guelph Wellington Ontario Health Team’s commitment to anti-racism and anti-oppression through our actions
• Be a part of a team of high performing health care professionals

Guelph is the perfect location for health care professionals seeking to make the most of life’s experiences. From our expansive trails and waterways to internationally recognized arts and cultural events, to diverse restaurants and craft breweries, the Royal City has something for everyone 

• It’s one of Ontario's most robust and growing economies
• You will have access to excellent schools which include a university and college
• There are multiple centres of faith reflected in the community

Qualifications, Experience, Skills and Abilities:

• Bachelor’s degree in Finance, Accounting, or Business
• Canadian Chartered Professional Accountant (CPA) designation
• Minimum 5 years accounting and computerized financial systems experience
• Experience with healthcare billing and health information systems
• Strong knowledge of medical terminology and medical billing guidelines
• Experience supervising staff
• Intermediate to advanced level of knowledge in MS Office
• Hospital accounting and financial analysis experience
• Experience in using Meditech and/or Power BI an asset
• OHRS (Ontario Healthcare Reporting Standards) knowledge an asset
• In-depth knowledge of healthcare billing, billing software, and collections processes
• Results oriented: strives for continuous improvement and works towards continually achieving a standard of excellence
• Detail-oriented with excellent organizational and time management skills
• Proven aptitude for learning new best practices
• Strong organizational skills, with demonstrated ability to multitask, along with a strong attention to detail
• Responsible for maintaining the internal control structure over the accounts receivable functions, and focuses on risk mitigation and improvements
• Ability to work under pressure and to be able to plan work to meet deadlines
• High level of tact and diplomacy in working with leadership. Demonstrated ability to engage leadership in challenging situations and facilitate crucial conversations to support decision making in an environment of competing priorities and resource constraints.
• Excellent written and oral communication skills, coupled with excellent interpersonal skills and proven ability to communicate effectively with all levels of personnel with varying levels of financial aptitude.
• Demonstrated excellence in problem-solving, decision making and critical thinking to analyze situations, identify problems, and recommend/implement solutions
• Excellent leadership and management skills, with the ability to motivate/develop staff
• Effective team player with a demonstrated success in working well with various groups of both internal and external clients in a fast-paced and ever-changing environment
• Demonstrated commitment to excellent customer service when interacting with patients, families, colleagues and physicians

Come and join our team if you are looking for an exciting opportunity where you will be supported and empowered. 

All positions at GGH contribute to ensuring there is a safe environment for patients, staff and visitors. GGH is committed to fostering a safe and healthy work environment which provides equal opportunities to people with disabilities. In pursuit of GGH’s vision of together, a healthier community for everyone, all employees are responsible for practicing the values of being compassionate, inclusive, respectful, collaborative, and inspired to provide the highest quality care and experience for patients and their families.